Settling a claim
Need for legal advice
It will probably be in your best interest to seek legal advice if the claim is complex or disputed. You may choose to be legally represented at any stage in pursuing your claim. However, you are not obliged to engage the services of a solicitor. You may choose to negotiate directly with the insurer yourself.
For further information on legal advice contact the Queensland Law Society.
You may negotiate with the insurer to settle your claim at any time. Where agreement cannot be reached on liability or amount of compensation, court action is the final option. However the majority of claims are settled prior to this through negotiation. Once you accept an offer from the insurer your claim is finalised.
Last reviewed 25 February 2013