Passionate and professional are two words that capture the spirit of the people who staff the Motor Accident Insurance Commission. With broad expertise in insurance, claims management, injury management and corporate governance, we are extremely proud of our role in Queensland’s CTP scheme.
Our leadership team believes our staff are well placed and provide the best source of knowledge to ensure our scheme remains affordable and contemporary. In 2008-09, we focussed on developing and cross-skilling our staff through workforce planning, targeted training programs and leadership rotation.
Over the last couple of years, we have established and embedded a workforce planning process, giving all staff appropriate training and development opportunities to ensure the workforce is adequately skilled for the future. This process has enabled staff to develop their expertise and broaden their knowledge in a supportive environment.
Targeted training programs
In 2008-09, many of our staff completed two in-house training programs, which commenced in the 2007-08 financial year. Firstly, we completed a series of professional, insurance-based training sessions facilitated by external insurance experts – the Australian and New Zealand Institute of Insurance and Finance (ANZIIF). Secondly, staff within the Commission completed personal injury claims management training.
In addition to these two training initiatives, key Commission staff completed formally-recognised industry training through ANZIIF. We actively support staff participating in these programs and encourage staff to enrol in ANZIIF courses.
This year, we began work on an in-house, online training package. The package will be launched in the next financial year and will contain insurance legislation fundamentals and contemporary claims management content.
During 2008-09, members of the leadership team were given the opportunity to manage different Commission business units. Leadership rotation provides members of the leadership team with a first-hand appreciation of the technical aspects of the different units and a broader, overarching view of our business.
The bedrock of our success is the talent and know-how of our people. With an aging workforce, one of the key challenges we face over the coming years is capturing the expertise and extensive technical knowledge of our senior staff.
Looking to the future, we will explore programs for capturing and sharing technical knowledge, such as the in-house online training package, while continuing to support relevant development opportunities.
Last reviewed 18 October 2011